Terms & conditions

Order Confirmation

We will acknowledge receipt of your order promptly but a contract will only be formed between us when we confirm your order by email to the address provided by you. We will do this once we have received full payment from you.

If you wish to place a large order, or would prefer not to order online, please feel free to contact us.

Delivery

Please note that we accept online orders from mainland UK and BFPO numbers only at present. For orders from BFPO numbers please contact us to arrange the best method of delivery. Our standard delivery charge is £4.30 + vat (£4.95) to cover postage and packing. Items are dispatched by courier or Royal Mail, whichever is most appropriate.

We aim to have our products to you within 2-4 working days, wherever possible. Orders to BFPO numbers may take longer. In the unlikely event that an order is lost, damaged, delayed or faulty we won’t be able to cover for any damages or losses beyond that of replacing the goods. Please let us know of any problems as soon as you become aware of them and within 7 days of delivery for damaged or defective goods.

Your statutory rights are unaffected.

Price

The price to be paid by you will be the price advertised on our website at the time you place your order. All prices are in Pounds Sterling and include all applicable taxes.

All transactions will be processed via Paypal using a secure server. We do not store any of your credit card details.

Postage and Packing are shown on the checkout page and delivery page. We will try to dispatch your order within 2-4 working days but in any case full payment must be received before dispatch. Payment will be processed by credit card and any refunds will be credited to your payment card.

Guarantee

We aim to provide you with 100% satisfaction. If any goods are damaged or defective, please contact us within 7 days of receiving the goods. Goods must be returned to us and subject to us being satisfied that such a defect exists and has not been caused by incorrect storage or handling, we will credit you in full or send you a replacement order. We will arrange for the damaged or defective goods to be returned to us.

Again, your statutory rights are unaffected.

Law

English law will apply to the contract between us and the English courts will have jurisdiction in the case of any dispute.

Returns and Refunds

We hope that you have no call to return anything purchased through our website. In the unlikely event that a product is found to be unsatisfactory please contact us immediately.

We will of course refund you the cost of any defective product and, if for any reason we need you to return the product to us or the manufacturer, any postage costs incurred.

Privacy Statement

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

When you order, we need to know your name, address, email address and card details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

All card details are inputted directly into Paypal and no financial information is stored by Gurkha Fine Foods.

Your name and address is used solely to process your order and we do not reveal any information to any third party.